Shipping Policy
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order as it begins processing immediately. However, once your order arrives, you may reach out to our support team to start a return. Once returned, we can process a refund.
Priority + Insured Shipping
You may request a reshipment or refund if the order is lost in transit.
If you selected "Free Shipping" or "Priority Processing", we will reship your package if it is lost during transit.
SHIPPING TO OVER 200 COUNTRIES
We proudly offer international shipping services. Some countries may be excluded; if that applies, we’ll contact you.
LOST/MISSING PACKAGES
Calmera is not liable if an incorrect address is entered at checkout. Please verify your shipping info before placing the order. If our team makes a mistake, we will fully cover the replacement.
CUSTOMS
We are not responsible for custom fees after shipping. By purchasing from us, you accept the possibility of custom charges upon arrival.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 12–15 Business days |
| Canada, Europe | 7–12 Business days |
| Australia, New Zealand | 7–12 Business days |
| Central & South America | 15–25 Business days |
| Asia | 7–15 Business days |
| Africa | 15–30 Business days |
Important Holiday Season Update
Due to high demand during the holiday season, delivery may take an additional 5–7 business days. We recommend ordering early to avoid delays.
Max delivery time – 30 business days.
*Does not include our 1-day processing time.
Weekend Processing
Orders placed on weekends will begin processing the next business day. This may add 1–2 days to delivery time.
*Shipping times exclude clearance/customs delays.
TRACKING INFORMATION
You will receive a tracking number via email after shipping. Some free shipping options may not include tracking.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
Some carriers take 2–5 business days to update tracking info. If it’s been longer, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
In some cases, items from the same order may ship separately, especially for logistics reasons.
If you have any other questions, feel free to reach out to us at support@getcalmera.com. We're happy to help!